Kalevi Veekeskus OÜ
Aia 18, 10111 Tallinn, Harju County
tel.: 649 3300
registry code: 11053554
VAT No. EE100930054
Swedbank a/c EE092200221025305637
1. Scope and applicability of Terms
1.1. The Terms apply to legal relationships arising upon purchasing products and/or services (hereinafter referred to as the sales items and gift vouchers) via the Online Store between all persons and Kalevi Veekeskus OÜ, the owner of the shop.kalevspa.ee purchase environment (hereinafter referred to as the Online Store). In addition to these Terms, the legal relationships that are created upon the purchase of the sales items from the Online Store are governed by the legislation in force in the Republic of Estonia.
1.2. Kalevi Veekeskus OÜ is entitled to amend and supplement these Terms as well as the price list due to the development of the Online Store and in the interests of better and more secure use thereof. Notifications about changes will be published in the Online Store environment. If you placed your order before the amendments to the Terms took effect, the legal relationship arisen between you and Kalevi Veekeskus OÜ is governed by the Terms applicable at the time when you placed your order unless otherwise prescribed in law or in these Terms.
2. Sales items
2.1. The images of the sales items displayed in the Online Store are illustrative.
2.2. Information of the sales items is verified and updated regularly.
2.3. Kalevi Veekeskus OÜ has the right to refuse to fulfil an order if the price of the sales item displayed in the Online Store was incorrect due to a technical or human error.
2.4. A gift voucher purchased is sent to the e-mail address chosen by the Purchaser and, in order to use it, the gift voucher must be printed out or presented in an electronic format. Gift vouchers purchased in the Online Store are not issued at the hotel.
2.5. The Online Store sells two types of gift vouchers: gift vouchers of a particular service or service package and monetary gift vouchers. Monetary gift vouchers can be used as multiple means of payment. If the amount of the products/services consumed exceeds the value of the gift voucher, the holder of the gift voucher will pay for these additionally on the spot. If the cost of the selected service is smaller than the value of the gift voucher, the balance of the unused gift voucher will not be paid out in money. It is, however, possible to use the gift voucher on several occasions if the price of the service is smaller than the value of the gift voucher.
2.6. A gift voucher is only valid until the date specified thereon. Kalevi Veekeskus OÜ does not compensate for an expired and unused gift voucher.
3.1. All the prices displayed in the Online Store are in euros and include value added tax.
3.2. The sales items, prices and discounts in the Online Store may differ from the other sales items, prices and discounts offered by Kalevi Veekeskus OÜ to its partners and resellers.
3.3. Kalevi Veekeskus OÜ reserves the right to adjust the prices of the sales items.
4. Placing an order and payment
4.1. Compile a shopping cart from suitable products, then click on the ‘Proceed to enter the data’ button, fill in the mandatory data about the Purchaser (at request, it is possible to enter a personal congratulation), then agree with the terms of purchase and click on ‘Proceed to payment’, choose a suitable bank link and pay for the sales items, after payment click on the ‘Back to the merchant’ button.
4.2. To make a payment, choose a suitable payment method on the page for finalising the order. You can pay for your products via the Internet bank (via the bank links of Swedbank and AS SEB Pank) and by credit card (Visa or MasterCard).
4.3. Kalevi Veekeskus OÜ has no access to your bank and credit card details.
4.4. A contract for sale of sales items is deemed entered into after the amount payable has been transferred to the bank account of Kalevi Veekeskus OÜ.
5. Withdrawal from purchase, return and exchange
5.1. Kalevi Veekeskus OÜ does not buy out or exchange gift vouchers.
5.2. Upon purchasing a gift voucher from the Online Store, the Purchaser has the right to withdraw from the contract of sale within 14 days starting from the day of receiving the gift voucher (upon purchasing a gift voucher from the Online Store, starting from the day when Kalevi Veekeskus OÜ sent the gift voucher to the requested e-mail address). The transaction cannot be withdrawn from if the unique code set out on the gift voucher has already been used.
5.3. Notice must be given of a request for withdrawal within 14 days, sending an e-mail to the address email@example.com. Kalevi Veekeskus OÜ has the right to process the request for withdrawal within five working days, during which it cancels the unique code set out on the gift voucher. Money is refunded no later than within 14 days to the Purchaser’s account if the unique code has not yet been used.
6. Liability and force majeure
6.1. Kalevi Veekeskus OÜ and the Purchaser are liable before each other for damage caused to the other party by breaching these Terms in the cases and to the extent provided for in the legislation in force in the Republic of Estonia.
6.2. Kalevi Veekeskus OÜ is not liable for the damage caused to the Purchaser or a delay in the delivery of the product if the damage or the delay in the delivery of the product is caused by circumstances which were beyond the control of Kalevi Veekeskus OÜ and which the latter did not foresee (force majeure). If the Purchaser does not receive a gift voucher by e-mail within a working day, we ask that the Purchaser contact the provider of the service or product on the next working day.
6.3. The unique code of the gift voucher must be stored carefully in order for it not to unintentionally fall into the hands of any third parties.
6.4. Upon purchasing a gift voucher from the Online Store, the Purchaser must make sure that the e-mail address to which they wish to have the gift voucher sent is correct.
6.5. Kalevi Veekeskus OÜ is not liable for any damage resulting from the unique code of the gift voucher falling into the hands of any third parties (including in the event that the gift voucher falls into the hands of any third parties due to entering an incorrect e-mail address, in the case of automatic redirecting set with regard to the e-mail address entered, etc.).
7. Other terms
7.1. In the course of registering with and making purchases in the Online Store of Kalevi Veekeskus OÜ, Kalevi Veekeskus OÜ stores about the Purchaser the contact details (given name and surname, personal identification code, telephone number, postal and e-mail addresses) entered by the latter and information about the purchases made. The data received are regarded as confidential information.
7.2. Any disputes arisen between the Purchaser and Kalevi Veekeskus OÜ in connection with ordering and purchasing products via the Online Store of Kalevi Veekeskus OÜ are resolved by way of negotiations. Failing agreement, the Purchaser has the right to have recourse to the Consumer Protection Board or the Tallinn City Court to protect their rights. Disputes and any issues not set out in these Terms are resolved pursuant to the legislation in force in the Republic of Estonia.